Shipping policy

Digital Products (PDF Downloads)

Digital sheet music and other downloadable products are delivered instantly at checkout and via email after purchase. You’ll receive a download link at the email address you provided at checkout.

If you don’t receive your files within a few minutes:

• Check your spam or promotions folder

• Make sure your email address was entered correctly

• Contact me at zach@to.zachjamesmusic.com and I’ll make sure you get the files

Additionally, your purchases can be accessed and downloaded at any time by logging into your account on my website using the same email address you used for the order.

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Physical Products (Books & CDs)

I ship physical products (printed books and CDs) worldwide.

Processing Time
Orders are usually processed and shipped within 2–3 business days.

Shipping Carriers

• Within the United States, I ship via USPS.

• For international orders, I offer shipping through USPS and UPS.

Shipping Options & Rates
All available shipping options and rates are shown at checkout. Shipping fees and estimated delivery times are automatically calculated based on your location and selected carrier service.

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Tracking & Delivery

Once your order ships, you’ll receive a confirmation email with tracking information. If you don’t see the email or have any questions about your shipment, feel free to contact me at zach@to.zachjamesmusic.com.

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Customs, Duties & Import Taxes

For international orders, you may be responsible for customs duties, VAT, or import taxes charged by your country. These fees are not included in the shipping cost and must be paid by the recipient upon delivery.

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Missing or Delayed Orders

If your package is delayed, lost, or damaged in transit, please get in touch with me at zach@to.zachjamesmusic.com and I’ll do my best to help resolve the issue.