Refund policy
Digital Downloads (PDFs)
All sales of digital sheet music and other downloadable files are final and non-refundable.
Due to the nature of digital products, I do not accept returns, exchanges, or cancellations on these items. If you have trouble accessing your files, please contact me at zach@to.zachjamesmusic.com and I’ll help resolve the issue.
Physical Products (Sheet Music Books & CDs)
I accept returns on physical items (such as physical sheet music books and CDs) under the following conditions:
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Return requests must be made within 14 days of delivery.
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Items must be unused and in their original condition.
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Return shipping costs are the buyer’s responsibility, unless the item is damaged or incorrect.
To request a return:
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Email me at zach@to.zachjamesmusic.com with your order number and reason for return.
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Wait for return authorization and instructions.
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Once I receive and inspect the returned item(s), I’ll issue a refund to your original payment method.
Damaged or Incorrect Orders
If your order arrived damaged or you received the wrong item, please email me within 7 days of delivery at zach@to.zachjamesmusic.com. I’ll gladly send a replacement or issue a full refund at no extra cost to you.
Contact
If you have any questions about your order or this policy, reach out to me at zach@to.zachjamesmusic.com. I'm happy to help!