Where do I enter a discount code? (The discount code isn't working!)
Discount codes are entered during the checkout process. Please make sure you spell them correctly. The case does not matter, but the spelling and the spacing do. Also, if the discount code worked, you'll see the discount applied to the total. If you don't see the discount applied to the total, then it won't be applied when you complete the order.
On a computer, the discount code is entered in the box on the right hand side of the screen just above where the cart total is listed.
On a mobile device, the discount code box is accessed by clicking either the "Order summary" dropdown at the top of the page...
...or by clicking the "Add discount" button at the bottom of the page next to the cart total
Common reasons discount codes don't work
- Discount code was misspelled. While the letter case doesn't matter, the spaces and spelling do. Make sure you're spelling them exactly as given. Or better yet, copy and paste it.
- Discount code expired. Discount codes for new arrangements, featured arrangements, seasonal items, or new product launches are only available for a limited time. These codes are always announced alongside an expiration date that takes effect at 11:59pm EST on the date listed.
- You're not an email subscriber. Discount codes for free giveaways, new arrangements, featured arrangements, seasonal items, or new product launches are almost always exclusively available to email subscribers. If you're receiving emails from me on Fridays (and sometimes Tuesdays), you're an email subscriber. If you're not receiving those emails or have recently unsubscribed, then any email-subscriber-only discount code is not going to work. You can become an email subscriber for free by filling out the form on this page. If you are an email subscriber and the discount code is still not working, check that you're using the same email address during the checkout as the one that is on the email list.
- Attempting to use more than one discount code. Unfortunately, my system does not allow the use of more than one discount code at a time. If you're attempting to purchase, say, two pieces of sheet music that each have their own discount code, you may need to purchase each one separately. Because my digital downloads don't have shipping associated with them, it doesn't end up costing you any more to do this, it's just incovenient.
- Attempting to use the same discount code twice. Sometimes people forget that they've purchased something from me with a particular discount code, particularly the free download I offer as an email signup incentive. Log into your account on my website here (no password required) to make sure you haven't already used that code before.
If after checking the previous conditions, the discount code is still not working for you, feel free to email me via my contact page.